Access Equipment Corp Returns Policy
You may return most new, unopened items within 15 days of delivery for a full refund. Some manufacturers require a restocking fee. We can let you know if there is a fee and how much it is when you call for a return authorization.
Electrical items CAN NOT be returned without Special Pre-Authorized Special Approval from a Manager. Call before purchasing if you have any doubt on Electrical Items! All Electrical Items will be tested on Return before refund is Issued.
SOME ITEMS ARE SPECIAL ORDER, AND THEREFORE THESE ITEMS HAVE A RESTOCKING FEE CHARGED BY THE MFG! These items are usually items that have a size or a color preference.
The reason we use UPS is because Their shipments are Reliable, track-able, and the safest. Please protect your merchandise and your money...use U.P.S.!
Warning Our experience with USPS shipments Inbound/Outbound are 50% arrival / 50% Lost from the face of the Earth. This is why we DO NOT use them!!
We will ONLY pay the return shipping costs, if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Contact Tiffany @ 256-245-8390 for a update on Refunds.
If you need to return an item, please fill out the form below with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.