Shipping & Returns
Access Equipment Corp Shipping Policy
We use UPS Ground Services so all packages can be tracked and have Insurance for any part valued over $100.00.
This Website will only ship parts weighing 75 pounds or less to any USA or Canada address.
When you place an order, the website will estimate shipping and delivery dates for you based on the availability of your items.
Depending on the shipping speed you choose, shipping date estimates may appear on the shipping quotes page.
Most orders ship within 1-2 business days, unless the product is "OUT OF STOCK". Your final shipping cost and estimated delivery time frame will be available to you during checkout. *Please note, some special items may require a longer ship-out and/or delivery time frame. It is usually anywhere from 7-10 business days.
Again our standard shipping method is ground shipping. We will ship your order via UPS.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Alaska, Puerto Rico, & Hawaii Shipping
We offer shipping to Alaska, Hawaii, and Puerto Rico on items weighing 75 pounds or less. Due to carrier restrictions, some items cannot be shipped to Alaska and Hawaii.
We DO NOT Ship to any P.O. Boxes and any shipment to a APO/FPO Address you MUST call in and talk to customer service!
Placing Orders with Multiple Shipping Addresses
- Our website accepts only one shipping address, we will not dropship to another location due to scams!
Access Equipment Corp Returns Policy
You may return most new, unopened items within 15 days of delivery for a full refund. Some manufacturers require a restocking fee. We can let you know if there is a fee and how much it is when you call for a return authorization.
Electrical items CAN NOT be returned without Special Pre-Authorized Special Approval from a Manager. Call before purchasing if you have any doubt on Electrical Items! All Electrical Items will be tested on Return before refund is Issued.
SOME ITEMS ARE SPECIAL ORDER, AND THEREFORE THESE ITEMS HAVE A RESTOCKING FEE CHARGED BY THE MFG! These items are usually items that have a size or a color preference.
The reason we use UPS is because Their shipments are Reliable, track-able, and the safest. Please protect your merchandise and your money...use U.P.S.!
Warning Our experience with USPS shipments Inbound/Outbound are 50% arrival / 50% Lost from the face of the Earth. This is why we DO NOT use them!!
We will ONLY pay the return shipping costs, if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Contact Tiffany @ 256-245-8390 for a update on Refunds.
If you need to return an item, please fill out the form below with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.